FAQ

We periodically collect all Frequently Asked Questions coming from our users.
If you don’t find an answer, contact us and we will be happy to help you.

Can I use my own domain name ?

Absolutely! Starting at the “Basic XL” plan level, you can connect your own custom domain(s) to your JotUrl account. You can use one or more top-level domains (YourDomain.com) or sub-domains (sub.YourDomain.com) to create your tracking links. Don’t have a custom domain? No issues, contact us and we will set one up for you in minutes.

What is a 'Brand' ?

Brands provide you with the ability to manage multiple brands or clients within a single dashboard/account.

Do Calls-To-Action show on mobile ?

Sure! JotUrl links are optimized for all browsers, devices, and screen sizes. Your visitors will see your CTAs, no matter what device (smartphone, tablet, desktop computer) they’re using.

Can I customize my Calls-To-Action ?

Always! Even in case of a Free plan. Starting at the “Basic XL” plan you can also remove JotUrl branding within CTAs. With the Business Plan and above, you can even design your own themes (Custom CSS).

What file types can I export to ?

You can export your data and stats to a pdf, csv, or xml file, whenever you want.

How effective is JotUrl ?

JotUrl links generate more than 100 millions clicks/year. On average, users can expect between a 5-15% conversion rate on their Calls-To-Action. Conversion rates can be increased by mean of the optimization tools provided by JotUrl (link rotators, split A/B testing, smart redirector/targeting, remarketing, etc.)

Are there alternatives to JotUrl ?

JotUrl is a all-in-one and accurate tool that allows you to manage, organize, redirect, track events, target, remarket, increase conversions and monitor the status of all your external links (traffic sources). The alternative is to use five different tools in order to cover all features provided by JotUrl.

Do I have to install JotUrl on my website or on my servers ?

JotUrl is a 100% web-based service, hosted on the Microsoft Azure Cloud. Thus, it does not require any software, code or script to be installed on your website or server. After signing up, you will be ready and effective in minutes.

What are Events/mo ?

Evens/mo represent the maximum number of clicks and views you can track each month.

What happens if I exceed my events limit ?

You will receive at least two alerts via email when your events usage is nearing its limit and you will have the option to upgrade. If you don’t upgrade in time, your links will continue to be redirected, but any other feature (e.g. calls-to-action, conversions tracking, monitoring, retargeting, etc.) along with the access to some areas in your dashboard will be denied, until your next billing date or upgrade.

Can I choose a plan with a different number of Tracking links or Events ?

Sure! To increase your number of Tracking links or Events/mo, just click on the “+” icon within the plans table. If you have large traffic volumes or Enterprise requirements, you can also request a custom plan by contacting JotUrl at support@joturl.com (or via the embedded chat service), or you can also book a voice call.

Is there a minimum commitment? Can I change or cancel my plan after signing up ?

There is no signup fee, no cancellation fee, or minimum term. You can use JotUrl as long as you need. JotUrl has no long-term contracts of any kind. Upgrade, downgrade or cancel at any time. You can also change from a monthly to an annual plan at anytime, without any penalty.

What payment methods do you accept ?

We accept Credit cards (Visa, MasterCard, American Express), Android Pay, Apple Pay, as well as Ideal, Bancontact, Soft, SEPA, Giropay (within the EU). You’re protected with our 30-Day Money-Back Guarantee regardless of payment choice.

If I have more questions, can I contact you ?

Absolutely! Email us at support@joturl.com or use the embedded chat service to contact us and we will answer you within few hours (often in real-time).

Help Center

Open a ticket on our Help Center and ask us anything. We’re happy to assist you!

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Contact Us

Contact us for any custom requirement or book a voice call if you prefer to interact directly.